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Customer Supply Chain Representative

Elmhurst, IL · Manufacturing
A High Growth, Entrepreneurial Plant-Based Protein Company

Are you looking for an opportunity to make an impact on a fast-growing food company? Join a high-performance team that is paving the way for a new generation of plant-based food.  Established in 2018, Greenleaf Foods is a leading consumer plant-based protein company committed to shaping the future of plant-based eating.

Greenleaf Foods is headquartered 20 miles outside of Chicago in Elmhurst, IL and is an independent, wholly owned subsidiary of Maple Leaf Foods, Canada’s market leader in protein and first carbon neutral food company in the world. Our associates embrace a strong, values-based culture and take pride in doing what’s right for our consumers, customers and communities. Each Greenleaf team member has a voice and plays an active role in helping achieve our goals with passion and discipline. We thrive in an engaging, open and fast-paced environment.

Our portfolio of plant-based protein brands includes Lightlife Foods and Field Roast Grain Meat Co.  Lightlife products inspire clean, nourishing health with a simple ingredient deck and great taste the entire family will enjoy. Lightlife is proud to make the country’s #1 brand of tempeh and the #1 plant-based hot dog. Field Roast is known for bringing food enthusiasts together with globally inspired flavors, whole-food ingredients and innovative processes that make its plant-based meats and cheeses. Together, the brands feature more than 50 products and represent a leading market position in the plant-based protein category.

Customer Supply Chain Representative

The Opportunity:
This individual is responsible for the operational execution of product movements from the point of contact for order to delivery process for an assigned customer and business unit.   This individual will manage the customer relations and work with cross-functional peers to execute the customer order to delivery process. Additional responsibilities include: trouble shooting and resolving delivery failures, managing customer penalty deductions through investigation.  This individual acts as the key contact with the Sales team, Buyer, warehouse, production planners and other logistics partners servicing the Domestic markets.
A snap shot of some of the exciting things you will do:
• Key contact for Buyer or Broker for orders, logistics and inventory flow challenges for all day-to -day activities with assigned customer and business unit
• Processes orders through an order management system
• Manages customer communication on any issues related to shipments
• Collaborate with Transportation to determine the most efficient method to delivery product on time and in full to customers
• Responsible for planning all features. Monitor and mitigate risk of execution against key promotional activity with customer
• Proactively addresses out-of-stock or product shortages issues through monitoring of product resupplies and timing of outgoing orders
• Monitors the shipments in transit and trouble-shoots for any logistical issues to ensure that customer service levels are not impacted
• Acts as a liaison with the customer for all post sale communications
• Manage requests for customer claims and returns, balancing customer requirements with day -to- day business objectives
• Validate claims, customer negotiation and hold plants/distribution accountable to address root cause along with escalating issues
• Execute and manage the price discrepancy reports and create any debit/credit note as needed
• Collaborate with Demand planning, Sales and customer to work through any order to forecast variance
• Participates in projects/ process to resolve short and long-term customer issues or initiatives
• Develops and maintains strong customer profiles and SOP’s
• Works in conjunction with Sales Director to ensure customer strategic vision and logistical needs are met or exceeded
• Prepare short report and open order report
• Accurate and timely delivery of products
• Maintenance of key customer fill rate performance
• Responsible for the customer relationship for assigned key account(s)
• Ensure that inventory allocations are executed accurately
• Accountability and strong management of claims related to assigned accounts
• Share knowledge with the team
• Ad hoc duties as required

What you will bring:
• Post-secondary education or equivalent work experience required
• 1-2 years’ experience in Supply Chain experience preferred with strong knowledge of logistics and inventory replenishment practices
• Proficient in MS Office (Word, Excel and Outlook) and an aptitude to learn new software when required
• Experience in SAP an asset
• Outstanding ability to multi-task, meet deadlines, and to work in an extremely fast-paced environment
• Excellent interpersonal and communication skills (Listening, Written and Verbal)
• Extremely well organized and detail-oriented and team player
• Ability to take initiative and independently prioritize own work
• Strong problem-solving skills
• Effective negotiation skills 

What we have to offer you:

Be part of a company with an inspiring and unique vision, with a deep commitment to sustainability and expanding its leadership in sustainable protein across North America
Professional and career development opportunities
Competitive Health and Welfare plans
Commitment to Learning – courses, resources and tools provided to all employees
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